Two Problems With The Unionbank EON-Paypal Setup
After chatting with people who have tried out the new Unionbank EON and Paypal setup for getting money online, I’ve learned of two general problems with it.
1. PayPal doesn’t always accept the Unionbank EON card. Users need to verify to get the full benefits of PayPal. A web designer friend tried to verify her PayPal account by registering an EON card on it. When she did, she received an error message indicating that her card was denied.
In a chat with a fellow technorepreneur, I was told that one needs to have some credit history with their cards before they have the cards register.
“You have to use the card both offline and online. Fill it up with cash and get yourself a transaction history.” He explained.
My web designer friend apparently used a totally fresh new EON card. Thus, she was denied.
2. It takes more than 5-7 days to transfer money from PayPal to Unionbank EON.
My technopreneur buddy tried to get some money from Unionbank EON. He transferred some cash from PayPal to EON. It was initially thought the this would only take 5-7 days. The currency was converted to pesos and took more than two weeks. My friend discovered that the transaction process wasn’t really smooth. This would annoy those people who really need the money instantly.
Despite these problems, we still look forward to using this combo. If it works, Pinoys can take advantage of many online income opportunities. We predict that this getting money online through PayPal will vastly improve in a year’s time.
UPDATE:
Over at Unionbankph.com, you can see that Paypal is now prominently displayed.
@hello: the 16 digit number on your card is your CARD NUMBER, whereas the 12 digit one is your EON ACCOUNT NUMBER. You use the EON ACCOUNT NUMBER when depositing to your account in a UBPH branch, you use the CARD NUMBER when transacting online.
@bob -Thanks for the info.. it really helps! got my eon card yesterday, and Union bank attendant say it will activated in 24hours.. i apply the card to online banking and it says wait for 48 hours to be activated.. out of curiosity, i go to my pay pal account and try to get verified(expuse)using my eon card:(( and it says denied! i got to atm machine if my card is activated so i will deposit money.. but seems its not yet activated.. balance inquiry still not accesible..
any idea what happens
@hello: wait for 48 hours, if after that it is still not activated, call them.
Okay its done now waitng for the 4digit number… thanks bob!
its now my 5th day and stil no 4didgit (expuse) response to my mail. i email them using unionbank mail service, and stil no reply.. i tried to call the hotline 84186 but stil in busy tone.. Any advice
@ hello:
Email them using the built-in email feature in your Unionbank EON CyberAccount. :) That’s what I did.
Oh, you really have to have a great deal of PATIENCE with you if you are to use the Paypal-Eon Card combo. As for me, i almost lost all the patience i have inside my treasure chest. The inefficiency of Union Bank’s personnel are staggering. Imagine, when i picked my card up, i was told the card would be activated by noon that day. So i waited, and waited, and waited. I waited until the following week but Paypal still denied the card. I have to make several calls to their CS and have make several visits to the bank. The card was finally activated after 2 weeks. And i still have to endure the long process of waiting before i can finally try getting the funds from my paypal account to EON. hayyyyyy….
And you wouldn’t believe this, i’ve been waiting for more than two weeks now for the money to be available with the card. Geezzzz…. I think a week more and i will have a heart attack with all these hassles… Grrrr
I AM officially scared applying my eon card to paypal. waaaaaa.
JOZZZUA!
This is what I did so far:
1) When I got my eon card (nilagyan ko sya ng 150 pesos) from Unionbank , just like the teller told me, wait for three working days for my eon card to be activated. On the third day, i called up the branch and the teller told me that my eon card is activated. So i was like, “WEEEE!”
2)I enrolled my eon card to Unionbank’s site, then after I filled-up the form, etc., the last page says, i have to wait for two days.
NOW. natatakot na ako mag apply sa paypal pag naactivate na ang card ko sa online banking ng unioncard wahahhaa.
Tama ba ang ginawa ko? May nabasa ako sa ibang sites, ung ibang cards activated na kagad, like na-login na nila ung card nila without enrolling muna. Nag-enroll muna kasi ako pero ‘di ko sinubukan na i-log in direcho lol. pero pag ni-tatry ko na ngayon mag log in, ayaw pa.
Btw, kahapon ko lang ni-enroll ung card ko sa unionbank. Good luck to me. So tatry ko lang siya bukas kung pwede na mag log in, right?
Tanong pa isa, so pag fully activated na yung eon card ko, i-eenroll ko na siya sa paypal right? Tapos ‘di pa rin un verified dahil wait for 5days ulit? Hmm, kelan ko hihingin ung 4 digit number na galing sa unionbank? ‘di ba pwede hingin na ung now kahit hindi pa ako nag eenroll ng paypal?
Thank you! Saka thank you din sa mga nagcomment dito. Mabuhay kayo! hehehe.
Mina, dont worry so much. I dont suggest using Eon unless you have no other option and so it is better than nothing. Expect things to wait. I think some withdrawals get held up just because they want to hold on to them.
Most of the withdrawal occur in about 4 to 5 days, but there are occasional ones that get lost for a while. I know its no consolation, but they eventually put the money on your account and if this is your only option then are getting what you normally couldn’t have.
There is definite demand for an easy to use Visa Debit card that can be used easily with paypal and other online places. I am surprised a bank hasn’t really seized on it. Hundreds of blogs would come out in support on them and they could get thousands of new customers.
hi! How do you transfer money from paypal to EON? How much is the conversion rate of the currency? is there a fee being charged?
I got my eon card last friday-Jan18,then the teller told me tom(Jan19) pa daw pde gamitin un card. I tried to enroll it thru paypal kso denied,.so i called cut servce,sbi need daw atleast 100php deposit in my accnt and so I did kanina lang (Jan21).
Now lang,I tried to use it to verify my paypal,kso denied pa din,so I called ulet cust service,sbi daw may restrictions daw un card ko,call daw ako sa unionbank branch to lift the restrictions,nung tumawag ako sa branch sabi sken,kung may restrictions ang card mo hindi pa yan activated wait daw ako until wednesday before it is fully activated,..EH BAKIT NILA AKO SINABIHAN NUNG PAGKUHA KO PALANG NUNG CARD NA 24 HRS LANG EH ACTIVATED NA YUNG CARD KO…AT SABI NG CUST SERVICE SAKIN FROM 84186 EH ACTIVATED DAW YUN CARD KO PERO MAY RESTRICTIONS,..WAT THE HELL,MAY GANUN BA?!DIBA KAPAG ACTIVATED NA IBIG SABIHIN YOU CAN USE IT NA..BAKIT MAY RESTRICTIONS EK EK PA SILA…
DAPAT JAN BEFORE YOU APPLY FOR EON,SABIHIN NA NILA YUNG MGA CONS AND INSTRUCTIONS! THE HELL PAHIRAPAN PA SILA,ALL THEY DO IS ACCEPT CUSTOMERS FOR EON BUT THEN YUN SERVICE NILA BULOK!
Haayy, same problem din ako, got my eon card last jan 15 then enrolled it on EON online(wait daw 48 hours to access account), then i tried it today for paypal pero denied pa rin. I called the branch last week pa to verify if activated na, activated na daw. I guess it needs a few more days :(
Pre, matatapos na siguro yung napakahabang list ng comments dito sa post mo since paypal now allows withdrawals to Philippine Bank accounts. Thanks to paypal, di na ko mapapagod kakaview ng post mo tuwing may new comment….hehe
http://www.kontrapelo.com/2008/01/26/withdraw-paypal-to-banks-in-the-philippines/
Till now di ko pa rin ma-add sa paypal ang EON ko kainis na!!! called the hotline told me restricted din, then called the branch, told me to wait max of a week, i-relay daw ang problem sa cebu branch pa while i applied at greenhills lang!!!
I finally know why some people are not able to add there EON card to paypal… eto ung reason…
upon receiving my card last 23(or 22, im not really sure) ask ko agad ung pinagkuhaan kng kelan cia mgiging active..sagot: “mga 2 to 3 days, o kaya try mu icheck sa atm machine pag pinakita n ung balance, means active n”…okay, i then deposit 500 and after like 2 days, i finally got to check my balance thru an atm machine(also dun sa acct ko online kita n rin cia)..After that i tried to add it to my paypal acct and guess what, the famous “denied” statement appears. i have read this blog way bfore i got my card and some people will just for a few days to have it added to paypal.. so i wait 3 days, and to my surprise, again the famous “denied” statement. ok, pwede p naman me maghintay, so i ignore. BUT, when i try to withdraw my money trhu an ATM machine, i was not able to. I tried every megalink ATM and was not ble to withdraw(i also tried to use there own atm). to my freaking disappointment u called the cs. here’s the answer. “sir yung card acct nio eh for “DEBIT ACCOUNT” lang, means pwede kau mag deposit pero hindi kau pwede magw/draw”, then im just “WTF!!!!!!”. sabi ng cs call the branch where i got the card regarding this, so i did..
here’s what they told me: “sir upon checking “NAKAFREEZE” po ung acct nio sir, cguro hndi pa nrrcv sa cebu ung application paper nio kaya ganun “….
final conclusion,
Okay sana ung eon card eh.. ung bank ang my prob kc they dont explain well ung process..
real process
1 sign up online
2 get the card on your specified branch
pay Php350 for the visa membership deposit some money for the paypal($1.95)
3 log in online(it will take 2 days for you to access)
4 after the fact that you can login online and see your deposit, call the branch directly regarding dun sa activation, it will be better kung imention mo ung about sa cebu n sinasabi nila pag nagkprob k n at hindi s araw n knuha mu ung card.
after this, viola!!!
ok n cia
kakatawag ko lang sabi by this afternoon mgagamit ko n daw…
wish me luck!!!!
I doubt na may gagamit pa ng eon for paypal account transactions, lalo na ngayong available na ang fund transfer sa local banks, my transaction was completed in 2 days even though they say its 5-7 days(although when i checked the balance of my bank account wla pa ung funds from paypal).
Still the crappy service from eon and the amount of fees( local bank transfer fees are extremely cheap)
makes it a lose-lose situation for eon
P100 is not enough to cover the PayPal verification (expuse)which is re-imbursed to you later upon using the account to buy/pay.
Deposit P200 and it will be up and running to withdraw your PayPal funds into it.
Gamitin nyo yung iba nyong credit card in order to verify like sa HSBC ba,,,and then pag na verified na kayo ng paypal….yan EON gamitin nyo na lang yan in order to withdraw money from paypal….
Ok after reading all the horror comments on verifying PayPal with EON I finally decided to right something.
I got my EON card yesterday (Feb. 21) deposited Php100.00, the teller said it’s activated but when I got home and decided to verify it with PayPal I was “DENIED” to my surprise after they said it was already activated
Googled what’s happening on EON and PayPal verification and reads tons of blog about the horror story…then I read something about enrolling for your EON to their Cyber Acct. I finally got my login username and password working so I decided again to try my luck but to my surprise I was denied AGAIN.
So after reading your post and all those comments here I think is what left for me to do…
1. Wait for 1 week or so to get my EON fully activated or call the branch if it is FULLY ACTIVATED.
2. Verify EON Card (if successful, if not repeat step 1 until you die of waiting)
3. Email them using your own cyber account for your EXPUSE No. or I think you can see it on your Transaction History.
4. Put the EXPUSE and all is set.
Tama ba? Eto na lang ba ang mga dapat kung gawin?
@ LA you might want to click on my URL for my successful story.
oh btw, i deposited 150 pesos. Tsaka pag nideny na ng paypal ung eon card mo. di mo na siya pwede i apply ulit. kelangan mo ng kumuha ng bago. (sa pagkakaalam ko ha.)
Good luck!
Uhm why Php 150.00? $1.95 is only Php 80.00 if you converted it in Peso, I don’t think so I read some comments above telling that they got verify even after being denied I think you just have to wait until your EON gets fully activated.
And about getting a new EON, I haven’t heard any (real and confirmed) news about that besides I don’t think the bank would give another EON account holding your name on it.
P.S – Sorry about ranting in wrong grammar ^above^ LOL :) Wala sa sarili ng sinulat yung 1st comment =D
Update
EON replied thru my Cyber Acct. email after asking what happen to my PayPal verification being denied.
“Dear Mr. L.A,
The reason for this is because your EON account is still restricted. We have forwarded your concern to our pertinet unit and requested for lifting of restriction.
Regards,
Internet Security”
Uhm…so I really have to wait until this thing gets lift.
Hi L.A.,
Please update us about Eon account being denied, I have that same problem and got the same response from Unionbank customer service today.
I have no idea when will that restriction will be lifted. I don’t know why there are even restrictions while others never have them.
You need to have at least PhP150 for your EON card to be activated (and therefore usable for PayPal purposes). They inform you of this when you enroll. It’s just not mandatory (you can get your card without giving the PhP150 initial balance) but you won’t be able to use your card.
Using the EON Card to verify with PayPal does take several days. But then again, this is the case with all credit cards if you’re going to verify them with PayPal.
I deposited P500 in my account and it showed in my cyber account before adding the card in my paypal.
I called the local branch where I got my card and the lady told me that my card was put on hold and that I’m supposed to get a (snail) mail from them thanking about the card. She told me to come to the branch on Monday and sign something, some sort of confirmation. WTF????
Not having a “transaction history” was my mistake, I would have known they placed it on hold.
@EU – Just wait for a few days after that you can try to link your PayPal and EON again, for me it took only 3 days but for other it took 5 days.
@ Micheal – You can deposit for as low as Php100, PayPal only needs $1.95 or Php 78-80 (current exchange rate $1 = Php 39-41)
i’m also having a problem with the linking up of my eon with my paypal account. i guess i just have to wait for a few more days.
i was trying to search whatz wrong with my EON card and then i was lead to this site (THANK YOU VERY MUCH)…anyway, i got my card last week…and since its the holy weeki had to wait longer…BUT…since the topic is 2 problems with unionbank…ill summarize it to TWO…1. THE BANK (OR THEIR WEBSITE) DIDNT TELL US (CUSTOMERS) THAT WHAT THEY MEAN BY “ACTIVATED NA PO ANG CARD MO SIR” IS TOTALLY DIFFERENT FROM “FULLY ACTIVATED NA ANG CARD MO SIR”…WTF?!?…they use the same term but the first one has restrictions?!?…2. MOST OF THEIR “CUSTOMER SERVICE REPRESENTATIVES” DOESNT KNOW A THING…i think they should get an EON and try paypal to see what we mean…anyway…i called the customer service, said my account is not yet “ACTIVE” and call again the next day…i called the following day…said my account is now “ACTIVE”…so i tried logging in to my account…it wasnt accepted…tried enrolling it at paypal…it was denied…had to call them again…this time…they said “ang pagkakaalam ko po down ang eon online namin ngayon”…called again the next day…”fully functional naman ang eon namin” and she DOESNT KNOW why i cant log in, so she got my info and gave me a reference number and that i should call after 2 days…i askedif i can alraedy use it for paypal…she said “YES”…i tried…as expected…DENIED…i called again…and finally…a guy knew what he was talking about…and told me about the restrictions…whew…all that just to get me verified at paypal…worth it?!?…i dont know…why?..coz im still waiting for my card to be “FULLY ACTIVATED”…after this…i am sending a letter to unionbank!
erratum *…and then i was LED to this site
@Paolo Exactly! ang bobo talaga ng CSRs ng Unionbank, mag apply kaya ako dun at maging csr? lol.
Anyway, paolo, kung nadeny na yung card sa paypal, ang pagkakaalam ko, hindi mo na siya ulit pwedeng gamitin. kelangan mo ng kumuha ng panibagong card.
tama ka, walang instructions sila na ibinigay kung anong ang ibig sabhin ng activated. ako kasi, nag research muna ako tlga bago ko ni-aaply sa paypal ang eon ko kasi ang daming horror stories akong nababasa.
ang ginawa ko, naghintay ako na ma-activate ang account ko sa online account ko sa EON. kasi nga pag tumawag ka sa hotline nila, ang sasabhin sayo activated na, pero dati hindi ako naniwala kasi nga nag apply palang ako sa online account.
after all the activations chuva ek ek na yan, ni-attach ko na ung card ko sa paypal, ayon, wala naman akong naging problema.
good luck sa’yo!
hmmmm…went to the bank this morning…and i THANK their employees for being really nice…they sure know what they are talking about…they called somebody over the phone…passed the phone to me…talked to a BETH (which sure helped a lot, BETH ____ THANK YOU)…anyway, she said she will look into it and call me…got my number…she called me just now…and magic…i can log in now at EON and verified my paypal…finally…BUT still, MOST of the CSR of unionbank doesnt know what they are talking about….
Hi
Nakalimutan sa sobrang katangahan ko yung USER ID na ginamit ko pag-enroll sa website ng unionbank.
Naiinis ako kasi hindi lang sa katangahan ko isa pa walang ibang paraan sa website paano ko sya marecover or ano ba. Pin ng card ang password diba? Wala ako problema sa password.
Paano ba marecover ang USER ID? Makukuha ko pa ang USER ID o hindi na?
Nag-email na ako kani-kanina lang sa customer service regarding this. Wala pang reply. Baka 2 days pa.
Tanong lang po ako if ibibigay ba nila? Kailangan ko bang tumawag na lang sa costumer service? Kailangan ko bang pumunta sa branch kung saan ko kinuha ang card?
Help naman.. kahit idea lang.. hindi na ako napapalagay…
Thank you!
@BG tawag ka na lang sa kanila. mas mabilis un. first time kong makabasa ng ganitong problem so wala akong mabibigay sa’yong info.
good luck!
I got a problem in linking my eon card in paypal. There was a red notice above my paypal account like the screenshot u showed above but the notice was different. I mean, the written in red fonts are different. It says “We were unable to verify this credit card. Please check if the information you entered is correct. If the problem persists, please try to enter a different credit card.” What does it mean by this?
I think the link between UnionBankPH and Visa is down, as may EON is already verified by PayPal, and I always use it to buy stuff online until yesterday when the same error message “We were unable to verify this credit card. Please check if the information you entered is correct. If the problem persists, please try to enter a different credit card.”
@Bob OMG REALLY? This is a new issue that I have heard so far.
I stopped cashing out my paypal funds using the debit card, kasi ang ginagamit ko ngayon now ay through bank account.
pero ni rejct yung card mo? oh baka naman expired na? i have to search more about this.
thanks for sharing.
@Laarni : My card is still valid. I had tried using it since last night til now in several websites, and the same error keeps on showing. Trying to contact UnionBankPH call center now, but I’m still on hold for around 30 minutes now.
@Bob okay. Good luck.
Keep this page updated, okay? Thanks.
eon unionbank visa card rejected
Mukhang down ang visa ng unionbank, lahat ng website na sinubukan kong bilhan, nirereject. Tumawag ako sa cust care nila pero hanggang hold lang. Hindi ako makalusot, 35 minutes. May 13 ko napansin, hanggang ngayon hindi ako makabili online. Katulad yata ng kay Grace and Bob ang nangyayari sa akin. Buti nakita ko itong website na ito.
Hindi yata gumagana ang eon ngayon?
hi guys, for those who had experiences with eon cybercard. how do you deposit? is it through an atm or through the teller. i have applied for an eon card back in december, told to wait for 2 weeks, after 2 weeks i called 2-4 weeks daw. after that i forgot all about it because i was busy with my job. now that i remembered, i got channeled pa to their cts(?) eon cebu trunkline to confirm. available na daw. so go na ako :) ask ko lang ung how to fill the card up.
nice blog. thanks guys.
Humm… while reading some informations here it does make sense!
thanks to Jozzua you make things clear, ako naman halos medyo matagal na activated ang EON card ko, ang type ng pala ng card ko is Visa Electron coz I think mas ok siya dahil sa capabilities, meron na din akong na-ideposit na pera malaki-laki na din ever since na mahilig ako bumili sa mall gamit ang card ko.
pero here is my problem na I think hindi pa ninyo na-iincounter?
kasi wala pa akong nakikitang ganito dito, so here it is.
when I’m trying to verify my paypal using my EON Visa Electron theres a message above of it & the paypal says:
“We were unable to verify this credit card, Please check if the information you entered is correct. if the problem persists, please try to enter a different credit card”
Note: Since October 2007 pa ako user ng paypal & I currently use my paypal for online earning transaction even though wala pa ako noong EON card kaya nagtataka ako bakit hindi ma-verify yung EON card ko ng paypal eh fully acctivated na naman ang EON card ko at isa pa ginawa ko naman ang exact & correct proceedures para ma-verify ang paypal account ko?
on the fallowing day I try to call on there Toll Free Hotline at nakausap ko ang isa sa (Call Center Agent) CCA nila ok naman at verfied na fully acctivated ang EON card ko at pwede ko na gamitin kahit sa ATM Local transaction, pero sabi ng CCA nila eh wala daw sa kanila ang problema, baka nasa paypal daw, minsan daw my downtime ang paypal kaya daw hindi ko ma-verify yung paypal account ko sabi ng CCA, try ko lang daw day after day para ma-verify ko daw yung paypal account ko. haay… buhay nga naman sinasayang nila ang oras ko… I tried to contact them via Cyber account of Unionbank about sa problem ko pero 2 days na ang nakararaan still no response…
Pesenya na kung mahaba kasi ngayon ko lang naincounter ang ganitong bagay.
Thanks Joshua for this post. We have the same problem also cyberguy. I have called to their hotline 3 times, they told me verified naman daw..pumunta na ako sa unionbank ganun din di daw sa kanila ang probs. Ano ba talaga to?! What a hassle! Kung kailan mo pa kailangan ang pera:( Kung may downtime man ang paypal, so every hour ko na lang e try ulit?..hayz. hassle talaga.Ok naman yung mga details ko sa address and everything…We’ll di ko na lang iisipin.
badtrip talaga yung Unionbank. Kung Saan kailangan ko yung mawithdraw ang pera ko sa paypal doon pa sila nag kaka problema. it’s almost a month hindi pa rin ma add yung card ko sa paypal. Kailangan bang my balance yung account? Kasi sabi nag kaibigan ko mag deposit daw ako ng 2000 para maverify ng paypal. . badtrip..
@sylvester ako. nagdeposit lang ako ng 150. basta dapat may laman sya at least 100 or 150 pesos, kasi once na ni-add mo ang eon debit card mo sa paypal, mag ccharge ang paypal automatic kaya dapat may laman kung hindi madedeny ung card.
meron ka na rin bang access sa eon online account mo?
i opened an atm account yesterday and got the unionbank e wallet visa card. is this the same as the eon card?
and is the card usable to make online payments in lieu of a credit card? some of the answers i’ve read here seem to indicate YES, but my second question is, when it asks you for the name on the card, what do you put? wala kasing name yung atm card ko (apparently optional na siya ngayon sa ATM accounts)
hope someone can answer! thanks
Hi Guy I’m back for further updates, as I posted my reply here as of now finally my EON card is Link to my paypal account, now I have to wait 5 to 6 days to get my EXPUSE or “paypal code” to lift the limits of my account, kaya guys try to link your EON account to your paypal account now, according to EON services I mailed them regarding to my last problem which is I posted here last May 16, they replied to me at ang sabi nila, lahat daw ng new EON accounts ay pansamantalang freeze at hindi muna magagamit sa pag-link ng account ng paypal para ma-verify ang paypal account, dahil sa nag-uupgrade ng new facilities ang VISA, pero maaring gamitin as for local services only. so I replied to them and ask, kung hanggang kelangan ang pag-uupgrade ng new Facility ng VISA, I wait for there answers day after day, still they didn’t reply. but now I tried to login to my EON account but sad to say they doing some maintenance on the EON login site, so thats the time I tried to link my EON account to my paypal account, so guys try to link your EON to your paypal now.
hello po, ask ko lang po pano po mag deposit sa EON Card account ko? I just got it yesterday. Is it through the ATM or through the teller? Kung sa teller po ba same branch din kung san ko kinuha or at any branch pwede ako magdeposit? Thanks!
Another question if you please?
I am a member of some PTC (paid-to-click) sites. Some of them only accepts payment to Alertpay.com accounts. But I don’t think Alertpay is available in the Philippines. I looked for ways to transfer Alertpay to PayPal and I found move-funds.com that does this service but for a 7.9% fee out of the transaction (if I transfer $100 they’d get $7.9 so I’m left with $92.1. Ok lang naman pero it’s inevitable na pag malaki ung transaction malaki din un fee nila.
I’m just asking if anybody is familiar with PTC using Alertpay and if they have any experiences regarding receiving money.
Thanks thanks! Nice blog Jozzua.