Comments on: Neo Laptop Tech Support http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/ Find A Better Way, Question The Status Quo, Grow. Sun, 11 Dec 2011 03:58:38 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: jozzua http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-41214 jozzua Thu, 04 Oct 2007 00:27:23 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-41214 Hello everyone, I've dedicated a website on <a href="http://www.philippinelaptops.com/2007/10/03/neo-laptop-tech-support/" rel="nofollow">Philippine laptop</a> discussions. Please continue your questions and comments there. I'll close this comments thread. Hello everyone, I’ve dedicated a website on Philippine laptop discussions. Please continue your questions and comments there. I’ll close this comments thread.

]]> By: Philippine Laptops » Neo Laptop Tech Support http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-41213 Philippine Laptops » Neo Laptop Tech Support Thu, 04 Oct 2007 00:25:47 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-41213 [...] Computers is getting some terrible online testimonials at jozzua.com. Jenylyn Sugui, a poster on the thread, even puts her comments in capital letters - as if she was [...] [...] Computers is getting some terrible online testimonials at jozzua.com. Jenylyn Sugui, a poster on the thread, even puts her comments in capital letters – as if she was [...]

]]> By: Bits http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-39787 Bits Wed, 26 Sep 2007 00:07:28 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-39787 Hi All, Again, we would like to thank Mr. Jozzhua for providing this venue for Neo customers and prospective Neo buyers. And again, for those who have posted problems here who have not been personally contacted for resolution, please contact us a 724-3636 or email us at care@neo.com.ph. Please rest assured that we are monitoring this site as it allows us to find ways to improve our service and work with customers with unresolved issues. Hi All,

Again, we would like to thank Mr. Jozzhua for providing this venue for Neo customers and prospective Neo buyers. And again, for those who have posted problems here who have not been personally contacted for resolution, please contact us a 724-3636 or email us at care@neo.com.ph. Please rest assured that we are monitoring this site as it allows us to find ways to improve our service and work with customers with unresolved issues.

]]> By: Doomsday http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-37654 Doomsday Wed, 12 Sep 2007 07:19:20 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-37654 anger is an understatement to what im feeling right now. i just hope that the welfare division of DTI can help me. anger is an understatement to what im feeling right now. i just hope that the welfare division of DTI can help me.

]]> By: Doomsday http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-37653 Doomsday Wed, 12 Sep 2007 07:17:56 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-37653 its sept 12 and finally i got the replacement laptop from neo. the box is new but the unit looked like it was my old one. they informed me that they have replaced it according to my demand but they were just full of crap. who would believe that the unit is new when the serial number from the box is different from the unit. the box even states that the unit is celeron but the actual unit inside is pentium m. Neo is by far the most inconsiderate company ive ever known. and bits if ever u r reading this and the other messages ive posted i have nothing to say but you guys suck bigtime its sept 12 and finally i got the replacement laptop from neo. the box is new but the unit looked like it was my old one. they informed me that they have replaced it according to my demand but they were just full of crap. who would believe that the unit is new when the serial number from the box is different from the unit. the box even states that the unit is celeron but the actual unit inside is pentium m. Neo is by far the most inconsiderate company ive ever known. and bits if ever u r reading this and the other messages ive posted i have nothing to say but you guys suck bigtime

]]> By: Bits http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-37631 Bits Wed, 12 Sep 2007 03:20:22 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-37631 Hi All, If you haven't been contacted by any of our Neo representatives for issue resolution, please feel free to shoot us an email at inquiry@neo.com.ph. Thanks all for your feedback. Hi All, If you haven’t been contacted by any of our Neo representatives for issue resolution, please feel free to shoot us an email at inquiry@neo.com.ph. Thanks all for your feedback.

]]> By: Doomsday http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-36298 Doomsday Mon, 03 Sep 2007 05:13:14 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-36298 my case maybe an isolated one. but still its Sept. 3,2007 and i still haven't received my replacement laptop my case maybe an isolated one. but still its Sept. 3,2007 and i still haven’t received my replacement laptop

]]> By: Joneagle http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-35416 Joneagle Wed, 29 Aug 2007 05:22:32 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-35416 I have a NEO laptop, a gift from a friend. It's been working fine all these 2 years. The only problem I have today is its battery pack that went dead months ago. I have a NEO laptop, a gift from a friend. It’s been working fine all these 2 years. The only problem I have today is its battery pack that went dead months ago.

]]> By: Doomsday http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-35397 Doomsday Wed, 29 Aug 2007 02:32:09 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-35397 i got a free neo laptop from PLDT tayuman last july 15, 2007 and immediately i installed all the softwares and i discontinue using it because i have a better laptop which in a compaq. i have to go to cebu to attend our business and i asked them to LBC the neo laptop and i received it july 29,2007. i used it for the second time and it went dead on me. i made several calls in neo manila asking to where the service center in cebu is. they said it was thinking tools. i surrendered it to thinking tools last july 30,2007 and asked me to wait 3 week because they have to send it back to manila. i have no choice but to say yes. I got the neo back august 18, 2007 and brought it home. after an hour using it, it went dead again. the same problem after they repaired it. they even said they replaced the motherboard. so the day after is sunday i have to wait till monday to bring it back to thinking tools. i went calmly back to thinking tools. they told me they will be sending it back to manila. and i said "hell no". ive talked to PLDT cebu, thinking tools, neo, and unison which is the distributor of neo in PLDT. and you know what i spent my 9 to 5 doing the legwork for this laptop. The day ended and i left the laptop in thinking tools. the next day august 20, 2007 i went to thinking tools and they just replaced the ram of the laptop and everything is all good. i asked myself why did they replaced the motherboard in anila if the problem was the ram. we tested the unit and now the webcam is not working. they asked me again to come back tom because they will fix it there. still having no choice i agree. August 21,2007 i went back to thinking tools and they said they cant fix it. they have to send it back to manila. immediately i took my laptop back and went to dti to report this incident. DTI asked me to make a letter and have it received. so i did. the body of my letter were as follows: This is regarding the free laptop that I have received during your MyDSL BIZ PC promo. I have received the laptop last July 10, 2007 bundled with a Biz Entrepreneur plan, and started to use it only on July 21, 2007 and on July 28, 2007, on that day it already showed its defect. I have brought the unit to thinking tools as they were the authorized service center here in Cebu. I have waited almost 3 weeks to get it back (August 18, 2007) and when I got home I only used it for 2 hours and the same defect happened again. Again I sent it back to thinking tools and they said they will fix it here in Cebu to avoid the 3 weeks repair lead time. I took back the unit today from thinking tools because of the advice that they will be sending it again to Manila. I am now seeking your attention because I think that no customer deserve this inconvenience and that the product itself lacks quality. I am not saying that NEO laptops doesn’t deliver quality but this product that I received obviously lacks it. With this I demand that the unit be replaced. Thank you and God Bless i decided to address it to PLDT because they are the one i have transacted in the first place. they received the laptop and the letter. now again i have to wait. and now i dont know till when. i received a phone call from derwin of neo last august 24,2007 he said that he will be sending my laptop back but i said no because i want a new one. i used the laptop twice for cheaps sake and it alreadt had repairs numerous times and the latop spent time being service more than t is being used. Darwin said that he will have to talk to someone else in order to decide. i asked for a his number to follow up and he gave me a 1-800 number which is under service when i tried calling. Today is August 29,2007 as i havent received the unit yet. wish me luck on this one i got a free neo laptop from PLDT tayuman last july 15, 2007 and immediately i installed all the softwares and i discontinue using it because i have a better laptop which in a compaq. i have to go to cebu to attend our business and i asked them to LBC the neo laptop and i received it july 29,2007. i used it for the second time and it went dead on me. i made several calls in neo manila asking to where the service center in cebu is. they said it was thinking tools. i surrendered it to thinking tools last july 30,2007 and asked me to wait 3 week because they have to send it back to manila. i have no choice but to say yes. I got the neo back august 18, 2007 and brought it home. after an hour using it, it went dead again. the same problem after they repaired it. they even said they replaced the motherboard. so the day after is sunday i have to wait till monday to bring it back to thinking tools. i went calmly back to thinking tools. they told me they will be sending it back to manila. and i said “hell no”. ive talked to PLDT cebu, thinking tools, neo, and unison which is the distributor of neo in PLDT. and you know what i spent my 9 to 5 doing the legwork for this laptop. The day ended and i left the laptop in thinking tools. the next day august 20, 2007 i went to thinking tools and they just replaced the ram of the laptop and everything is all good. i asked myself why did they replaced the motherboard in anila if the problem was the ram. we tested the unit and now the webcam is not working. they asked me again to come back tom because they will fix it there. still having no choice i agree. August 21,2007 i went back to thinking tools and they said they cant fix it. they have to send it back to manila. immediately i took my laptop back and went to dti to report this incident. DTI asked me to make a letter and have it received. so i did. the body of my letter were as follows:
This is regarding the free laptop that I have received during your MyDSL BIZ PC promo. I have received the laptop last July 10, 2007 bundled with a Biz Entrepreneur plan, and started to use it only on July 21, 2007 and on July 28, 2007, on that day it already showed its defect. I have brought the unit to thinking tools as they were the authorized service center here in Cebu. I have waited almost 3 weeks to get it back (August 18, 2007) and when I got home I only used it for 2 hours and the same defect happened again. Again I sent it back to thinking tools and they said they will fix it here in Cebu to avoid the 3 weeks repair lead time. I took back the unit today from thinking tools because of the advice that they will be sending it again to Manila.

I am now seeking your attention because I think that no customer deserve this inconvenience and that the product itself lacks quality. I am not saying that NEO laptops doesn’t deliver quality but this product that I received obviously lacks it. With this I demand that the unit be replaced.

Thank you and God Bless

i decided to address it to PLDT because they are the one i have transacted in the first place. they received the laptop and the letter. now again i have to wait. and now i dont know till when.
i received a phone call from derwin of neo last august 24,2007 he said that he will be sending my laptop back but i said no because i want a new one. i used the laptop twice for cheaps sake and it alreadt had repairs numerous times and the latop spent time being service more than t is being used. Darwin said that he will have to talk to someone else in order to decide. i asked for a his number to follow up and he gave me a 1-800 number which is under service when i tried calling. Today is August 29,2007 as i havent received the unit yet. wish me luck on this one

]]> By: jozzua http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/comment-page-1/#comment-33299 jozzua Thu, 16 Aug 2007 02:10:44 +0000 http://www.jozzua.com/2007/07/19/neo-laptop-tech-support/#comment-33299 Ringo, it's neo.com.ph. Tech support number should be under you Neo Laptop. I don't know the actual coz I don't have a neo laptop anymore. Ringo, it’s neo.com.ph. Tech support number should be under you Neo Laptop. I don’t know the actual coz I don’t have a neo laptop anymore.

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