Comments on: NEO Endura Laptop Woes

By: jozzua

jozzua — Tue, 16 Oct 2007 23:22:02 +0000

Hi everyone, Nicole left an interesting comment over at the new Philippine Laptops website:

“I would like to give an update to the post that I made over a month ago. Here is my recent experience with NEO’s service:

To: NEO rep,

I am very disappointed that after our email conversation, NEO’s service still falls short…”

You guys might be interested to read it. You must leave a comment on the Philippine Laptop website to be able to see follow up comments. Thanks.

By: jozzua

jozzua — Thu, 04 Oct 2007 00:12:37 +0000

Hello everyone, this thread has gotten longer than I expected. I’m dedicating a new website for all Philippine laptop related discussions and closing this thread. Please post your comments and questions there from now on.

By: MArieeeeH

MArieeeeH — Wed, 03 Oct 2007 16:32:02 +0000

waaah… im planning to buy n the pink neo empriva laptop s saturday, prang ngkaron me 2nd thought… help nman.. 40k lng budget ko, can u suggest a good laptop? thanks

By: MacBookPro TAYO

MacBookPro TAYO — Wed, 03 Oct 2007 07:14:05 +0000

come to think of it, it’s all a numbers game!

defective units average about 7% of total sales. if you sell more, then you will surely come up with more defective units. so if brand x has about 7 defective units and sells only 100 units as against Neo getting 70 defective units but sells about 1000 units, well guess what? the same 7% defective rate.

By: MacBookPro TAYO

MacBookPro TAYO — Wed, 03 Oct 2007 06:34:46 +0000

this is the problem with most people. they will and want to expect a unit to perform flawlessly without a single hitch. but guess what? they are not willing to spend! everything has its price! your KIA budget will not buy you a FERRARI performance! how can a p20k laptop measure up with a same specs p40k unit? ofcourse they have to cut corners!

granted some units are lemon. but don’t expect them to replace your unit outright. ofcourse they still need to check the problem of the unit first! and usually warranty covers repair not replacement. and ofcourse physical damage voids warranty! any idiot knows that. say you happen to buy a lemon toyota car, you think you can just return it and say “hey this car is defective, give me a replacement now!” good luck!

and if all else fail? buy a MAC BOOK PRO!

By: Fritzie

Fritzie — Mon, 01 Oct 2007 10:34:46 +0000

Hello you guys!

It’s scary to read all your complaints. I bought my Neo laptop last May, and so far, it has only been the LAN that I had a problem. Nasunog dahil sa kidlat…So I had to buy a router and am using wireless for internet connection. Am here kasi in Mindanao now. I was planning to bring my unit for repair when taking another vacation there in Manila again. But hearing from you guys, I think I will spend more having it repaired there…Anyways, thanks for all the feedbacks! Iingatan ko na lang to. Sna naman humaba pa ang buhay!

By: Philippine Laptops » Buying A Neo Laptop?

Philippine Laptops » Buying A Neo Laptop? — Wed, 26 Sep 2007 00:34:01 +0000

[...] think the difference is the quality of after sales support. Take a look at Jozzua’s website and you will see the amount of talk going around about Neo’s tech support. Take a look at [...]

By: Bits

Bits — Wed, 26 Sep 2007 00:05:07 +0000

Hi All,

Again, we would like to thank Mr. Jozzhua for providing this venue for Neo customers and prospective Neo buyers. And again, for those who have posted problems here who have not been personally contacted for resolution, please contact us a 724-3636 or email us at care@neo.com.ph. Please rest assured that we are monitoring this site as it allows us to find ways to improve our service and work with customers with unresolved issues.

By: Fitz

Fitz — Tue, 25 Sep 2007 11:31:13 +0000

To all neo user, I bought my Neo laptop only last May and fortunate enough I havent encountered a problem yet, I think it all depends on how we take good care of our personal belonging, and word of advice it’s just a machine and it’s prone to wear and tear theory. oftentimes I encountered some hang ups but I just turn off the power, voila like Lazarus, it comes back to life, cellphone gadgets like that too.you just need to shut its power down.its like disensitizing them first till the machine gets used to it and it won’t give you no headache at all, I have tried it and it’s effective

By: Oliver

Oliver — Mon, 24 Sep 2007 05:19:39 +0000

I’m really planning to buy a Neo Laptop because it’s cheap. A friend told me it doesn’t matter what the brand is for as long as the battery is good. If I weigh things however, the negative comments far outweigh the good ones. Now I’m having my doubts about Neo. Help me please! I’m low on budget but I need a brand new laptop for my research work. Yet I don’t want to buy something that easily bags down. What should I do?