Dialing 171 – PLDT’s Customer Support Number
This morning we didn't have Internet access so we dialed up 171, PLDT's customer support number. An answering machine promptly answered the call and directed us to certain numbers depending on the nature of the inquiry. Since we had trouble with our web line, we dialed the numbers for PLDT DSL support (171-5-2-2). We were greeted by an interesting message:
We regret that your Internet line may experience Intermittent degradation. The Earthquake in Taiwan caused a major break in international cable connections..
They give people a heads up NOT TO EXPECT quality service because of the quake. :D
We spoke to a call center representative who entertained our questions. We asked why we couldn't connect. It seemed to us that the PPoE connection was not accepting our previous username/password combination. The agent told us that it WAS working.
"Could you try connecting again?" He asked.
So, we disconnected and reconnected. Viola, the connection was back up!
Our Sysad found it strange. He suspects that we were accidentally blocked and that PLDT had to reset the account. He thinks that they would not readily tell us that but it does happen.
Well, Internet is back up so no more hassles. We didn't have to curse them. :D
September 5th, 2007 - 15:31
ampanget ng pldt dsl bulok pag nasira ung sira ulo nilang dsl modem ang hirap nilang kausapin bago mag dala ng bagong modem tas andaming sira nitong sira ulong dsl niyo tas pag mag papa install kau ng dsl nilang sobrang gago eh 2weeks pa bago maibigay kasi ambabagal nila eh kung hndi pa tatawagan eh hndi pa nila i kakabit…anong klaseng serbisyo meron kayo?! eh maga putangina pala kayo eh ambaho ng serbisyo niyo mga “GAGO!”
February 3rd, 2009 - 12:57
yung pldt landline namin 2 weeks nang wlang connection . palagi nalang kami tumatawag para i follow up pero up to now wla pang gumgawa. baka naman bigyan ng konting attention salamat
November 9th, 2009 - 09:42
walang kwenta talaga ang PLDT ilang bwan bago kami nakabitan ng phone, for transfer kasi yun lumipat kami ng bahay.. pero papa cut na namen yung sa amin.. andami problema minsan ala dial tone minsan wala internet connection. nakakainis pa dun ala wenta customer service nila, wala ring bill na dumarating pinupuntahan pa namin sa pldt megamall na walang ka kwenta kwenta din at dis organized at bastos ang mga guard.. puke ng ina tong pldt na ito magaling lang mag ad pero bulok at napaka walang kwenta ang serbisyo!!!
March 29th, 2010 - 21:04
mgandang gbi ho..ito ksing internet koneksyon na DSL ang bagal.. pag bukas ko ng PC ko 4-5mins bgo mkakonek, minsan time out pa habang nag internet surfing ako, minsan problem loading page…sana pki ayos naman itong serbisyo ang mura nga ng package ang bagl naman ng connectivity… cguro kya mura lng ang offer nyo…
March 29th, 2010 - 21:04
mgandang gbi ho..ito ksing internet koneksyon na DSL ang bagal.. pag bukas ko ng PC ko 4-5mins bgo mkakonek, minsan time out pa habang nag internet surfing ako, minsan problem loading page…sana pki ayos naman itong serbisyo ang mura nga ng package ang bagl naman ng connectivity… cguro kya mura lng ang offer nyo…
July 15th, 2010 - 15:10
Paanu ba natatawagan ang PLDT gamit ang cellphone? Ayaw ng 02 171 eh..