Comments on: Bayantel Connections Ok, PLDT Terrible – Aftermath of Internet Blackout and Taiwan Quake http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/ Find A Better Way, Question The Status Quo, Grow. Sun, 11 Dec 2011 03:58:38 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: xyd pajenago http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-253199 xyd pajenago Sat, 11 Jun 2011 17:35:49 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-253199 PLS READY CAREFULLY Maria Pachille Sy WE THE COSTUMER REP IS COMPLYING WITH COMPANY procedure and policy, rude in what way because we cannot disconnect your line. there is no reason for you to shout and no reason for you to be boastful that you living in the hell, so we care? we can proceed with you request if you are completely paid and i don't know why you need to blame us. you have an option, if your not happy then terminate the service by following the agreement of the contract. PUT THIS IN YOU MIND FOOL YOU DON'T NEED TO MAKE BLOGS AND PUT MY NAMES. PLS READY CAREFULLY Maria Pachille Sy WE THE COSTUMER REP IS COMPLYING WITH COMPANY procedure and policy, rude in what way because we cannot disconnect your line. there is no reason for you to shout and no reason for you to be boastful that you living in the hell, so we care? we can proceed with you request if you are completely paid and i don’t know why you need to blame us. you have an option, if your not happy then terminate the service by following the agreement of the contract. PUT THIS IN YOU MIND FOOL YOU DON’T NEED TO MAKE BLOGS AND PUT MY NAMES.

]]> By: Noraa http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-253192 Noraa Sat, 04 Jun 2011 17:54:33 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-253192 yes that is totally correct Pldt must be one of the worst ISP out there I used to have pldt plan 812 or something it was very slow so I upgraded it to Pldt plan 999 but it was still slow as in i cant even use play online games not and when I checked my net speed guess how fast it was.. not 1, not 2, but 3!! 3Kbps thats like 2kbps better than 1 wow isn't it so fast :)))) after knowing that I asked them to disconnect it and now they are charging me with some kind of disconection fee or something and wha WTF?! so what I did was ignore them completely and avail a sky cable plan and its pretty good compared to PLDT yes that is totally correct Pldt must be one of the worst ISP out there I used to have pldt plan 812 or something it was very slow so I upgraded it to Pldt plan 999 but it was still slow as in i cant even use play online games not and when I checked my net speed guess how fast it was.. not 1, not 2, but 3!! 3Kbps thats like 2kbps better than 1 wow isn’t it so fast :)))) after knowing that I asked them to disconnect it and now they are charging me with some kind of disconection fee or something and wha WTF?!

so what I did was ignore them completely and avail a sky cable plan and its pretty good compared to PLDT

]]> By: Maria Pachille Sy http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-251795 Maria Pachille Sy Tue, 19 Jan 2010 23:20:09 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-251795 Hi! I would really like to get the address where we can file a presidential complaint on your customer service department. I called up customer service for it but they refused to provide such information, in fear that I will complain against them! And I will! I've been a client of bayantel from 2008 and I never had a problem with the service and even the customer service reps I spoke to before were so kind and helpful. Not until yesterday, i spoke with XYD PAJENAGO and his supervisor MARISS IBAY- They were completely rude and unhelpful! I lost my phone 4662720 and I would just like to request for a temporary suspension because I don’t want to make payment for a fee which I did not use, I was Out of the country for a month and the phone was already lost before I went there, I was unaware about it. ALL I AM JUST ASKING THEM TO DO IS TO TEMPORARY SUSPEND IT FROM THE TIME I CALLED IN! I don't understand why they refused to help me about it and kept on insisting for me to personally go to any branch and have it suspended. DAMN! That is not what I only do! What's the purpose of the customer service toll# if they could not do such thing? IF THAT WOULD BE THE CASE, BETTER CLOSE THE CALL CENTER INDUSTRY AND LET ALL THE CLIENT VISIT THE BRANCH PERSONALLY!!!!!!! DAMN THEY! THEY WASTED MY TIME A LOT!!! The reasons they provided me were all BULLSHIT! I have other account for bayantel (4893966) and I lost that phone for 3-4 times! I don't have any difficulty in requesting for a temporary suspension THROUGH PHONE!!!! I wanted those two agents and even the supervisor to receive corrective action plan for it because I WILL BE TERMINATING MY ACCOUNT WITH YOU BECAUSE OF THEM! AND NOT ONLY THAT, I WILL DEFINETELY TELL ALL OF MY FRIENDS, OFFICEMATES, SUPPLIER, RELATIVES, FAMILY ABOUT YOUR BAD BAD BAD POOR POOR SERVICE! Pachille Sy Hi!
I would really like to get the address where we can file a presidential complaint on your customer service department. I called up customer service for it but they refused to provide such information, in fear that I will complain against them! And I will! I’ve been a client of bayantel from 2008 and I never had a problem with the service and even the customer service reps I spoke to before were so kind and helpful. Not until yesterday, i spoke with XYD PAJENAGO and his supervisor MARISS IBAY- They were completely rude and unhelpful! I lost my phone 4662720 and I would just like to request for a temporary suspension because I don’t want to make payment for a fee which I did not use, I was Out of the country for a month and the phone was already lost before I went there, I was unaware about it. ALL I AM JUST ASKING THEM TO DO IS TO TEMPORARY SUSPEND IT FROM THE TIME I CALLED IN! I don’t understand why they refused to help me about it and kept on insisting for me to personally go to any branch and have it suspended. DAMN! That is not what I only do! What’s the purpose of the customer service toll# if they could not do such thing? IF THAT WOULD BE THE CASE, BETTER CLOSE THE CALL CENTER INDUSTRY AND LET ALL THE CLIENT VISIT THE BRANCH PERSONALLY!!!!!!! DAMN THEY! THEY WASTED MY TIME A LOT!!! The reasons they provided me were all BULLSHIT! I have other account for bayantel (4893966) and I lost that phone for 3-4 times! I don’t have any difficulty in requesting for a temporary suspension THROUGH PHONE!!!! I wanted those two agents and even the supervisor to receive corrective action plan for it because I WILL BE TERMINATING MY ACCOUNT WITH YOU BECAUSE OF THEM! AND NOT ONLY THAT, I WILL DEFINETELY TELL ALL OF MY FRIENDS, OFFICEMATES, SUPPLIER, RELATIVES, FAMILY ABOUT YOUR BAD BAD BAD POOR POOR SERVICE!

Pachille Sy

]]> By: Laime http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-136095 Laime Tue, 25 Mar 2008 12:32:49 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-136095 I saw a 24/7 shop and they were PLDT. But then at times, they are closed. Tsk tsk. I suggest that you hook with at least 2 different subscriptions. Better than to stop your business because of a lousy connection. I saw a 24/7 shop and they were PLDT. But then at times, they are closed. Tsk tsk. I suggest that you hook with at least 2 different subscriptions. Better than to stop your business because of a lousy connection.

]]> By: SarahG http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-105179 SarahG Sun, 10 Feb 2008 16:33:19 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-105179 I'd definitely agree.PLDT's not really faring well at all compared to Bayantel. But then again, I can't really say that Bayantel's not without its flaws. Every now and then, I still get disconnected, and at times, the quality of my voice tends to be clear one day, and choppy the other. I don't think that the companies here have really come up with a solution to the periodic disconnections of internet lines. I’d definitely agree.PLDT’s not really faring well at all compared to Bayantel. But then again, I can’t really say that Bayantel’s not without its flaws. Every now and then, I still get disconnected, and at times, the quality of my voice tends to be clear one day, and choppy the other. I don’t think that the companies here have really come up with a solution to the periodic disconnections of internet lines.

]]> By: Rommel http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-35771 Rommel Fri, 31 Aug 2007 06:36:05 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-35771 try changing your internet service provider :) try changing your internet service provider :)

]]> By: nat http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-35619 nat Thu, 30 Aug 2007 10:03:01 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-35619 PLDT sucks. They have been overcharging me. You know the Guild Wars promo last year? I availed it last March 27, 2006. It’s supposed to be charging me for 1 year only but until now they’re still billing me with that! Another thing is I lost connection from July 23, 2007 to August 2, 2007 and it’s their fault because they already told us that the error was on their side (Loss of configuration or something like that). They told me that they will give me a rebate… but my billing came and they didn’t even deduct it! I’ve been complaining to PLDT every year for 6 years already. I’m a PLDT myDSL Professional subscriber since 2001. That’s 3000 a month and they still have crap service. PLDT sucks I wish I could bomb the corrupt people there. oh and another thing… yeah i’m using the professional package… but my speed is just the same as their plan 999. sucks. PLDT sucks. They have been overcharging me. You know the Guild Wars promo last year? I availed it last March 27, 2006. It’s supposed to be charging me for 1 year only but until now they’re still billing me with that!

Another thing is I lost connection from July 23, 2007 to August 2, 2007 and it’s their fault because they already told us that the error was on their side (Loss of configuration or something like that). They told me that they will give me a rebate… but my billing came and they didn’t even deduct it!

I’ve been complaining to PLDT every year for 6 years already. I’m a PLDT myDSL Professional subscriber since 2001. That’s 3000 a month and they still have crap service.

PLDT sucks I wish I could bomb the corrupt people there.

oh and another thing… yeah i’m using the professional package… but my speed is just the same as their plan 999. sucks.

]]> By: Ferdie http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-5498 Ferdie Sat, 20 Jan 2007 10:05:23 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-5498 I'm subscribe to bayantel DSL since february and their DSL is superb, not until last october. I had numerous tickets that had been unclosed. I don't get any refunds etc. and no visits. just return calls and the usual blah blah. that's it. My main concern is the roller-coaster speed that goes up and down every refresh. it doesn't happen before. then I got disconnections at every 15 or 30 mins. I usually have my PC 24/7. I'm not saying that do not go for Bayantel, Although this comment is to tell you that Bayantel is having problems lately too. Another thing, bayantel doesn't have the so-called "selective site browsing". One time I'm a SM and need to buy a mainboard, I tried to browse to netopia on the details of the mainboard I'm buying I can't get to open www.ecs.com.tw. So what I did is connect to my PC back home using VNC, called my sister for our current IP then I browsed the ECS website on my PC on bayantel thru VNC on netopia's PLDT. Until the time I'm convinced and ready to buy the perfect board for me, the ECS site didn't show up. I also had a chance to use my cousin's and He's subscribe to smartbro. it's faster than bayantel and and that time i had no problems whatsoever. Finally, in case bayantel won't show improvement after january I'll subscribe to smartbro to compare bayantel and smartbro hand in hand then let go of bayatel on february. I’m subscribe to bayantel DSL since february and their DSL is superb, not until last october. I had numerous tickets that had been unclosed. I don’t get any refunds etc. and no visits. just return calls and the usual blah blah. that’s it.

My main concern is the roller-coaster speed that goes up and down every refresh. it doesn’t happen before. then I got disconnections at every 15 or 30 mins. I usually have my PC 24/7.

I’m not saying that do not go for Bayantel, Although this comment is to tell you that Bayantel is having problems lately too.

Another thing, bayantel doesn’t have the so-called “selective site browsing”. One time I’m a SM and need to buy a mainboard, I tried to browse to netopia on the details of the mainboard I’m buying I can’t get to open http://www.ecs.com.tw. So what I did is connect to my PC back home using VNC, called my sister for our current IP then I browsed the ECS website on my PC on bayantel thru VNC on netopia’s PLDT. Until the time I’m convinced and ready to buy the perfect board for me, the ECS site didn’t show up.

I also had a chance to use my cousin’s and He’s subscribe to smartbro. it’s faster than bayantel and and that time i had no problems whatsoever.

Finally, in case bayantel won’t show improvement after january I’ll subscribe to smartbro to compare bayantel and smartbro hand in hand then let go of bayatel on february.

]]> By: Crappy Internet Days | *Jozzua http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-5290 Crappy Internet Days | *Jozzua Tue, 16 Jan 2007 11:22:12 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-5290 [...] I have been trying… with special emphasis on TRYING to surf the net since last Friday. My experience has been a repetitive pattern of… [...] [...] I have been trying… with special emphasis on TRYING to surf the net since last Friday. My experience has been a repetitive pattern of… [...]

]]> By: B. G Epps http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/comment-page-1/#comment-5054 B. G Epps Wed, 10 Jan 2007 13:00:40 +0000 http://www.jozzua.com/2007/01/05/bayantel-connections-ok-pldt-terrible-aftermath-of-internet-blackout-and-taiwan-quake/#comment-5054 Could the reason that Bayantel got service back quickly is that they refund their customers 500peso for every 24 hours they are off line that?s a lot of money so they spent money to get service back. But PLDT is not refunding anything unless you claim it back make sure you claim down time back, they are under contract to provide you if they fail they are in breach and must refund you if you?re a business also claim lost earnings. So they sat and done nothing for 8 days yes that?s right they did very little to try to get services back. Could the reason that Bayantel got service back quickly is that they refund their customers 500peso for every 24 hours they are off line that?s a lot of money so they spent money to get service back.
But PLDT is not refunding anything unless you claim it back make sure you claim down time back, they are under contract to provide you if they fail they are in breach and must refund you if you?re a business also claim lost earnings.
So they sat and done nothing for 8 days yes that?s right they did very little to try to get services back.

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